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Terms and Conditions of Business


The Customer may not assign its rights under the Contract in whole or in part without the Company’s prior written consent.

Complaint of Products:

Products must be checked by Customer on delivery and signed for. Should the Customer not be satisfied with quality of product the Customer will have 4 (four) hours from time of delivery to inform Canapés Direct Ltd regarding quality of product – to inform Canapés Direct Ltd please call 0208 752 8940 (anytime Monday to Sunday) and or email info@canapé Monday to Friday between 9am and 5pm only.

Contract and Conditions:

Unless otherwise agreed in writing between Canapés Direct Limited (the Company) and you (the Customer) these conditions shall govern the sale and supply of the Company’s products and or services to the Customer and shall override any terms or conditions stipulated, included or referred to by the Customer whether in the order or in correspondence or in any negotiations preceding the formation of the contact made on these conditions between the Company and the Customer for the provision of products and or services (the Contract).


The Customer must inform Canapés Direct Limited of the correct delivery address, day, date and time window for delivery. The Customer must also make available an authorised person at delivery time to check products and sign for products and or service. Upon delivery the Customer will be required to sign for delivery which is normally the invoice as well as proof of delivery unless the Customer has specifically asked for a delivery note, and then you will be signing a delivery note and invoice to follow.

Force Majeure:

The Company shall be under no liability if it is prevented from carrying out any provisions of the Contract for any reason beyond its control.

Inspection and Acceptance:

It is the Customers responsibility to inspect all products on delivery and satisfy themselves the product is correct and acceptable at the time of delivery and to sign to that effect.

Law and Jurisdiction:

The Order (the Contact) shall be governed and interpreted in accordance with English Law and the parties hereby submit themselves to the non-executive jurisdiction of the Courts of England for the resolution of any disputes arising under the Contract.


All orders should be made either in writing, fax or by email detailing item and quantity of item required with agreed price along with Customers purchase order details.

Orders should also contain delivery address, day, date and time delivery required.

The Company requires a minimum of 48 hours notice to produce our fresh Canape products. For orders of 1,000 and over Canape products the Company requires a minimum of 72 hours notice.


96 hours (4 days) or more notice of cancellation – No cancellation charge.

72 hours (3 days) – 50% of order value as cancellation charge.

48 hours (2 days) – Full order value as cancellation charge.


1 – By Credit Card at time of ordering.

2 – Cash on Delivery.

3 - Cheque on delivery after credit check has been carried out.

Credit Facilities:

To be agreed in writing by Canapés Direct Limited (the Company) and will be 30 (thirty) days from date of delivery unless otherwise agreed in writing by the Company.

Customers being given credit facilities by Canapés Direct Limited and the Customer failing to settle due amounts by the due date will be liable to be charged by Canapés Direct Limited interest on a daily basis of 2% above National Westminster Bank plc base rate.

Product Price:

Will be the price agreed by Canapés Direct Limited (the Company) and the Customer at time of ordering. Agreement on price will be made either by email, fax, price list or verbal (recorded).

Should the product or service be subject to Value Added Tax (VAT) this will be added to invoice at applicable time of invoice and payable by the Customer.

Delivery charges may be applied as agreed with customer and shown as delivery charge on invoice which is applicable to VAT.

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